Terms and conditions

Vehicle rental general terms and conditions 

 

First Rent a Car, in its capacity of as a Lessor, shall rent out cars/vehicles/ to the Renter, for a fee, under the following general conditions:

I Delivery and Reception

1.1. The minimum term for renting a car is 24 hours and the same is rented to the Renter in working condition, with the mandatory equipment and documents required by the traffic police authorities, specified in a bilaterally signed Transfer and Acceptance Protocol/ hereinafter referred to as the TAP or Check list/, which is an integral part of the Rental Agreement, and where the car return shall take place in accordance to its terms and conditions. The Renter undertakes to return the car with all the documents and accessories handed over to him, in the time and place agreed, in the same condition in which it was provided, according to the TAP.

1.2. In the event that the Renter fails to comply with the car return deadline, whether foreseen or unforeseen, he undertakes to notify the Lessor no later than the return time previously agreed. In the event of a delay longer than 60 minutes. The Renter owes a penalty in the amount of the doubled daily rental price of the car according to the fee agreed in the Rental Agreement.

1.3 Failure to return the vehicle by the Renter for more than 24 hours shall be considered misappropriation within the meaning of the Penal Code and the Lessor shall notify the competent authorities, retaining all rights under this Agreement.

1.4 In the event that the hypothesis of point 1.3. above takes place, the Lessor has the right to retain the security deposit paid by the Renter at the conclusion of the Rental Agreement.

II. Damage, Loss, Theft and more.

 

2.1. In case of any damage, loss or theft of the car or its parts, including, but not limited to, fire or broken glass, the Renter undertakes to pay the Lessor compensation in the amount of EUR 500.00 for each damaged part, including the costs of renting under replacement car rental, return costs, lost rental benefits.

2.2. The Lessor's liability may be limited upon payment and acceptance of additional fees "Super charge for damage to the car"/SDCW/ and "Super charge in case of theft"/STPW/, agreed, defined and detailed at the time of the Agreement conclusion, which are not subject to refund. Upon payment of these fees, the Renter's liability is reduced to the amount of these fees, except for the cases under point 5.5. of these General Terms and Conditions. Super insurances do not cover or cannot insure the Lessor in the event of the following events: loss of keys, car documents, damage, loss or theft of car registration plate, loss or damage to wipers, cracked or broken glass and damage to the chassis part of the car as a result of its unfair exploitation by the Renter, and/or a related person to him respectively, damage to tires, rims, wheels /not caused by a fire or traffic accident, established by a police report/, damage as a result of the use of the vehicle in accordance with the prohibitions set out in point 5.5. The acceptance of the "Super Insurances" does not release the Renter from the provision of a police report in case of theft or damage to First Rent a Car as detailed in point 5.1.3. Otherwise, the Lessor shall be entitled to retain the security deposit paid by the Renter at the conclusion of the Rental Agreement and/or charge the Renter for each damaged detail in case the total amount exceeds the security deposit.

2.3. In the event of stolen or lost navigation system is, the Renter is obliged to pay a fine of 200.00 euros.

2.4. In the event of stolen, lost or destroyed vehicle documents, keys, registration plates, the Lessor shall be entitled to retain the security deposit paid by the Renter upon conclusion of the Rental Agreement.

2.5. In the event that an access ticket and/or access card to the public parking lot at Sofia, Plovdiv, Varna, Burgas airport is lost and/or not provided, the Renter is obliged to pay a fine of 200.00 euros.

2.6. In case of loss, theft or damage of a child seat and/or booster seat, the Renter is obliged to pay a fine of 150.00 euros.

2.7. In the event of a torn seat, lost/broken shell or element of the interior, the Lessor is entitled to retain the security deposit paid by the Renter at the conclusion of the Rental Agreement

2.8. In case of loss of a tracking device that establishes the exact location of the car, the Lessor is entitled to retain the security deposit paid by the Renter upon conclusion of the Rental Agreement.

2.8.1. In the event of an accident or damage to the vehicle, an administrative fee of 80.00 euros is due, regardless of who is responsible for the accident.

III. Prices and payment methods.

 

3.1. The Renter undertakes, by placing its signature on the Agreement upon car reception, to pay the final amount under the Agreement, which is the sum of the amounts detailed in the Rental Agreement, by means of payment approved by the Lessor / vouchers, credit cards, debit cards, bank transfer, cash/.

3.1.1. Online payments are made by credit/debit card through a licensed banking institution.

3.2. The Renter undertakes to pay the Lessor:

3.2.1. The rental amount per day and the fees CDW, TPW and /if accepted/ SCDW and STPW to limit liability in case of damage and/or theft of the car and all additional services specified in the rental agreement.

3.2.2. All additional charges from one-way rentals/rentals, when of the vehicle is returned at a location different than the rental pick-up location. If the car is left in a place different than the one previously agreed, a pick-up fee determined by the Lessor shall be charged.

3.2.3. All charges and fines for improper parking and failure to comply with the Road Traffic Act that relates to the car and the relevant rental period, as well as an administration fee of €50.00.

3.2.4. The Lessor expenses, including officially incurred expenses, permitted by law, incurred in the collection of the amounts due by the Renter.

3.2.5. The value of missing fuel in the corresponding liters, calculated at 5.00 euros per liter, as well as an administrative fee of 30.00 euros.

3.3. The Renter undertakes to pay a security deposit from 300 to 2000 euros (depending on the rented car category) upon signing the Agreement. The deposit shall be returned once the car is returned in good condition, in accordance with the TAP. In the event of minor shortages or damages being found in the TAP, as well as in the event that the car is returned with missing fuel or with less than agreed in the TAP and/or when it is determined that the car has been smoked in, the corresponding value shall be deducted from the deposit, and the remainder, if any, is returned.

3.3.1. A security deposit can be paid through a credit/debit card purchase procedure (Visa, Mastercard). After returning the car in good condition, in accordance with the TAP, the deposit is refunded to a bank account provided by the customer only via email office@firstrentacar.eu within 14 to 30 working days, starting from the date of return of the car According to the concluded Rental Agreement, the Renter waives his right to dispute, to my bank the amount withheld.

3.3.2. First Rent a Car, in its capacity as Lessor, obliges the Renter to acknowledge that all prices in the Rental Agreement are in euros, calculated as one euro equals two Bulgarian leva.

IV. Responsibilities of the Lessor.

 

4.1. In the event of a technical malfunction of the car, the Lessor undertakes to provide the Renter with a replacement car for the period for which the Rental Agreement for the defective car has been concluded.

V. Renter's Obligations and Responsibilities.

 

5.1. The Renter is obliged to:

5.1.1. Use the vehicle for its intended purpose, utilize it with the care of a good owner and keep it in a clean condition.

5.1.2. In the event of any accident, damage or failure, to take all necessary measures to safeguard, limit and/or reduce the damage to the vehicle rented.

5.1.3. In case of theft, accident or damage to the vehicle, to comply the requirements for the RTA and Its Application rules with regard to the mandatory receipt of a report from the police and other documents. Within a twelve hours period from the occurrence of the damage/theft, the Renter shall notify the Lessor of any such, communicating all and any relating facts, circumstances and data, as well as to provide full assistance to the Lessor and the insurance company to clarify the incident and the damages involved.

5.2. The Renter undertakes to respect the interests of both the Lessor and the insurance company in the event of a traffic accident or theft such as:

5.2.1. The submission of the names and addresses of the participants and witnesses.

5.2.2. Not transferring responsibility or blame or provide funds to people involved in road accidents.

5.2.3. Does not leave the vehicle without the necessary precautions with respect to its security.

5.2.4. To notify First Rent a Car by phone, even in the case of a minor accident, and to fill in all necessary documents of the Lessor within 12 hours.

5.2.5. Notify the police immediately if another participant in the accident is at fault or if there is an injured person.

5.2.6. Assure that when there is no one left in the car, it is locked and that the keys and documents of the car are kept with the Renter.

5.3. The Renter is not entitled to

5.3.1. To use the vehicle for towing another vehicle or trailer, for racing purposes, sporting events, training, practicing sessions, testing, transporting large bulk or other loads.

5.3.2. To drive the car in a drunken state, after the use of drug or narcotic drugs/substances and to drive at above the limit speed, otherwise the Lessor has the right to retain the security deposit paid by the Renter upon conclusion of the Rental Agreement.

5.3.3. To drive the vehicle off the road surface/marking, otherwise the Lessor is entitled to retain the security deposit paid by the Renter upon conclusion of the Rental Agreement.

5.3.4. To smoke in the car rented by him.-If there are any ashes or smell of cigarettes in the car found upon its return, the Lessor is entitled to keep the security deposit paid by the Renter.

5.3.5. To use the motor vehicle for the transport of goods prohibited by the Customs Law and for any kind of illegal activities.

5.3.6. To provide to persons not authorized by the Lessor to drive the car, also to transport passengers without identity documents in the car for the purpose of human trafficking, otherwise the Lessor is entitled to retain the security deposit paid by the Renter upon conclusion of the Rental Agreement.

5.3.7. To drive the car outside the territory of the Republic of Bulgaria, except in cases where he is expressly authorized by the Lessor to do so and has previously paid all the necessary fees and insurance required for travelling abroad. The Renter is obliged to pay a fine of 500 euros for each unauthorized border crossing.

5.3.8. To carry out unauthorized repairs.

5.3.9. To transfer his rights and obligations under this Agreement to a third party, unless the Lessor’s prior approval, as the details of the person approved shall be recorded in the Rental Agreement.

5.3.4.1. To drive at the speed limit, otherwise the Lessor is entitled to retain the security deposit paid by the Renter at the conclusion of the Rental Agreement.

5.4. The Renter must hold a regular Vehicle Driving License valid for more than one year but not less than the term of the Rental Agreement, at least eighteen years of age and driving experience of not less than six months.

5.5. In the event that the Renter does not comply with the restrictive conditions herein and this results in harmful consequences for the car, respectively its owner and/or damages or claims of third parties against the Lessor may arise, the Renter owes compensation to the Lessor in the amount of the damages and their value. Violation of the provisions of point 5.1.-5.4., resulting in damage, excludes the limited liability referred to in clause 2.2 and the Renter owes full compensation.

5.6. In case of unfair exploitation by the Renter, and any person related to him respectively, if the car is returned in an extremely dirty condition, the Renter is obliged to pay a fine of 150.00 euros.

5.7. By signing the Rental Agreement, the Renter waives any kind of disputes against any charges by the Lessor.

5.8. By signing the Rental Agreement, the Renter confirms that he has been provided with information in accordance with Article 19, Paragraph 1 of the Personal Data Protection Act (PDPA), he is aware that the provision of his personal data is voluntary, as well as that he is aware of his rights under the GDPR and gives explicit consent that his personal data to be collected, processed and transferred to third parties for the purposes of concluding and managing the Agreement, subject to compliance with the requirements of current Bulgarian legislation.